Infinia Mobile
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This website is owned by Infinia Mobile, S.L. (Infinia Mobile), a Spanish company with registered office at Avda. De la Industria, nº6, 2nd Floor, 28108, Alcobendas (Madrid), Spain, registered in the Commercial Registry of Madrid, in volume 33.992, sheet 23, section 8, page 611,685, with tax identification number B-8739342.

Contents and use

Infinia Mobile maintains this website to provide information about its activities, products and services in general. We do our best to include up-to-date and accurate information on this website, but it does not guarantee the accuracy, validity, timeliness or completeness of the information. Infinia Mobile will not be responsible for any damage or injury resulting from your access to or inability to access this internet site or from your reliance on any information provided at this site.

The information provided on this website is:

  • General Information only, and it is not intended to address the specific circumstances of any particular individual or entity.
  • It does not have to be complete, accurate, or updated.
  • Sometimes it is linked to external sites over which Infinia Mobile has no control and for which we assume no responsibility.


The user acknowledges and accepts that all copyrights, trademarks and all other intellectual property rights in all the material or content provided as part of this website shall remain at all times the property of Infinia Mobile. You can’t use this material without express authorization from Infinia Mobile and always mentioning the source.

Viruses, piracy and other cybercrimes

The user agrees not to misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically damaging material. The user will not attempt to have any unauthorized access to the server that hosts this website or any other server, computer or database related to our website. You agree not to attack this website through a denial of service attack or distributed denial of service attack. By violating this provision, you may violate applicable civil and criminal regulations. We will report any breach to the applicable law enforcement authority and cooperate with the appropriate authority to disclose the identity of the hacker. In the event of such a breach, your right to use this website will cease immediately

We are not responsible for any loss or harm in relation of a service attack, virus or any other software or material that is malicious or technologically harmful to your computer, equipment, data or material because of the use of this website or of the download of its content or the contents to which this site redirects.


You can contact our customer service department via the phone number +34 913 62 39 86 or by sending an email to, using our contact form in the “Contact” section of our website

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Infinia is a company incorporated under the laws of Spain, with registered offices at Avenida de la Industria 6, 2º floor, office 6B, (Madrid), Spain, and tax number B-87393427.

You can contact us at

Infinia is highly committed to user privacy. In this Privacy Policy we provide clear and comprehensive information on:


  • 1.1 Data collected from the Infinia SDK:

Infinia has entered into agreements with several apps and mobile webs owners (Infinia partners) to install a Software Development Kit (SDK) to collect device-specific information when users install / visit those apps and mobile webs.

Information gathered through Infinia SDK is basically as follows:

– Device information: this is technical information about the device or browser you use to access the Advertiser’s website. For example, your device type and mobile device’s unique identifier such as the Apple IDFA or Android Advertising ID.

– Location data: while using a service from a mobile device, the user may choose to share the geographic location of the device with us.

Collection and processing of Data obtained from Infinia SDK is based on the freely given, specific, informed, and unambiguous consent from the users.

  • 1.2 Data collected from our ads (Advertising Data)

This is data about the online ads we have served (or attempted to serve) to the users. It includes things like how many times an ad has been served, what page the ad appeared on, whether the user clicked on or otherwise interacted with the ad. It includes the following data:

    Device: advertising ID, we collect it hashed.

    Location: at a level of granularity less than 1 square mile definition.

    CreativeIDs: the ID needed to identify the ad in our database.


Aggregated Data is used by Infinia to generate audience clusters demanded by our customers (advertising agencies and announcers) and to serve tailored advertising in apps and mobile webs through the Infinia Advertising Platform. Also, Infinia may use the information for cross-device advertising.

Advertising Data is used by Infinia to improve our advertising campaigns reports, to inform our clients about the effectiveness of their advertising campaigns.

We do not link the data to personal data available in the internet or public sources related to an identified or identifiable individual.

We apply data analytics methods to the results of such combination that allows us to infer an estimated profile of the mobile device user: estimated age, gender, socioeconomic level, home, workplace, vital zone, nationality, etc. (hereinafter, referred to as “insights”).


Infinia does not share any data that could be considered personal data. We just share aggregated insights obtained from data with our clients.


The data is stored within the European Union by Infinia and third parties such as data-centers and hosting providers which Infinia has entered into service and data processing agreements with. Our hosting providers are ISO 27001 certified.


We retain the data we collect for 12 months, after which time we employ measures to delete it.


We are committed to protect Infinia and users from unauthorized access to or unauthorized alteration, disclosure or destruction of the information we store and process on Infinia Advertising Platform.

In particular:

  • We encrypt many of our communications using SSL.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to Infinia employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be penalized or terminated if they fail to meet these obligations.


7.1 Opting Out Infinia’s Data Processing.

Our main purpose is to be clear about what information we collect, so that users can make informed choices about how it is used.

Users have the following options:

  • a) They may voluntary accept or reject to provide their consent to the collection and processing of the Raw Data through Infinia SDKs installed on apps and mobile webs of Infinia’s partners. When downloading an app or visiting a mobile web of one of our partners, users are asked whether they consent to the collection of the data. If they refuse their consent, Infinia SDK does not collect any data and therefore such data is not used to generate the Aggregated Data and audience clusters for serving tailored advertising.


  • b) Even though users have initially consented the collection of Raw Data through Infinia SDKs, they may easily withdraw such consent directly with Infinia. To do so, users may send an email to and provide the advertising ID of their mobile device for Infinia to remove all the Aggregated Data linked to that advertising ID and to stop receiving tailored advertising from Infinia. Please remember that the Raw Data and the Aggregated Data are anonymous and therefore Infinia does not know who the user of the device is.

Users may obtain the advertising ID of the mobile device as follows:

  • iOS

User must download the app “MyIDFA”, which shows the advertising ID and allows to copy it to iOS clipboard and then copy it in the mail address to Please follow these steps:

  • Download “MyIDFA” available in the AppStore. This app supports iOS 8.0 and superior versions and is compatible with iPhone, iPad and iPos touch. You can access this app through this link:


  • Open the app “MyIDFA” once downloaded. The IDFA (which equals to the advertising ID) will appear on screen, click the button “Copy to clipboard” to save the number on iOS clipboard.


  • Open the email tool you use in your mobile device and create a new email. In the email reference please copy the content saved on the clipboard. In the email recipient please write

The sender’s email address will only be kept and used by Infinia for identifying the advertising ID within Infinia Advertising Platform and delete all the Raw Data and Aggregated Data associated to that advertising ID. Likewise, the user will stop receiving personalized advertisements from Infinia.

The user will have to follow this process each time the advertising ID is reset.


User must download the app “Infinia Ad ID ”, which shows the advertising ID, send it to the mail address to Please follow these steps:

  • Open the app ” Infinia Ad ID” once downloaded. Your Google Advertiser ID will appear on screen. You can share this code through e-mail with Infinia tapping on “Cancel the subscription”.
  • You can also share the Advertiser ID viewer creating a new email. In the email recipient please write

The sender’s email address will only be kept and used by Infinia for identifying the advertising ID within Infinia Advertising Platform and delete all the Raw Data and Aggregated Data associated to that advertising ID. Likewise, the user will stop receiving personalized advertisements from Infinia.

The user will have to follow this process each time the advertising ID is reset.

7.2 Opting Out in Mobile Applications and Resetting Advertiser ID.

User’s mobile device may provide a setting that allows user to opt out of having the data used for certain advertising activities (“Limit Ad Tracking” on iOS, and “Opt out of Interest-Based Ads” on Android) and reset the Advertiser ID.

Users can easily reset their device identifier or opt-out from advertising targeted use by following these instructions:

To adjust settings on your mobile device, please visit:

iOS opt out from advertising targeted:

Settings > Privacy > Advertising > Limit Ad Tracking.

iOS reset Advertiser ID:

Settings > Privacy > Advertising > Reset your advertising ID.

Android opt out from advertising targeted:

Settings > Google > Ads > Opt out of interest-based ads.

Android reset Advertiser ID:

Settings > Google > Ads > Reset advertising identifier.


The General Data Protection Regulation (GDPR) provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

The user has also the right to lodge a complaint with a supervisory authority.


Infinia collects data from individuals who are 13 years of age and older. Infinia does not knowingly collect personal identifiable information from anyone under the age of 13 on its website or via its advertising technology. If Infinia were made aware that it had received data from someone under 13, Infinia would use reasonable efforts to remove that information from its records.


For any queries, claims or further information, please contact Infinia’s Data Protection Officer.


Data Protection Officer – Lorena Rivera Novillo

Phone: +34 667 26 14 68.

Address: Avda. de la Industria, 6, planta 2, 28108 Alcobendas, Madrid.

Correo electrónico:

Versión actualizada a fecha: 17/06/2020

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Cookie policy

According to the cookies Spanish regulations (“Real Decreto-ley 13/2012, de 30 de marzo”), we inform you about the cookies used on the website of INFINIA MOBILE, S.L. (Infinia Mobile), a Spanish company with registered office at Avenida de la Industria 6, 2nd Floor, C.P. 28108, Alcobendas (Madrid), Spain, registered in the Commercial Registry of Madrid, in volume 33.992, sheet 23, section 8, page 611.685, tax identification number B-87393427 (hereinafter, the “website”) and why they are used.

What are cookies?

Cookies are files containing small amounts of information that are downloaded to the user's terminal device when visiting a website. Its main purpose is to recognize the user each time he accesses the website, also allowing it to improve the quality and offer better use and operation of the website.

Types of cookies used on the website

There are different types of cookies, which can be classified:

  • According to the entity that manages the website where the cookies are sent:
    • Own cookies: are those that are sent to your terminal device from our own website.
    • Third-party cookies: are those that are sent to your terminal device from a website of another entity.
  • According to its purpose when obtaining information about the user:
    • Technical cookies: are those that are essential to allow the user to navigate through a website. Being necessary for the operation of the website, these cookies will be activated by default and cannot be denied.
    • Personalization cookies: are those that allow the user to remember information so that the user accesses the service with certain characteristics that can differentiate their experience.
    • Analysis cookies: they are used for statistical and analysis purposes.

On our website we use Google analytics cookies (belonging to Google Analytics):

  • _ga: Used to distinguish users. Expires in two years.
  • _gat: Used to differentiate between the different tracking objects created in the session. Expires after one minute.
  • _utma: this cookie generates a unique user ID, which is the one used to count how many times a user visits the site. It also records when it was the first and last time you visited the web. Expires after two years from the configuration or update.
  • _utmb: Used to determine new sessions or visits. Expires after 30 minutes from the configuration or update.
  • _utmz: Stores the traffic source or campaign that explains how the user has reached the site. It has an expiration of six months, although it is renewed each time the website is visited, provided it is not a direct visit.

For more information about analytical cookies from Google, you can consult the following link: Developer Google

Configuration of cookies

To allow the use of cookies from our website, please follow the instructions below.

Google Chrome:

Mozilla Firefox:


Microsoft Internet Explorer 5.0 en OSX:

Safari en OSX:


Adobe Flash: